What do you need help with?

Step-by-step troubleshooting starts here.

Select an option below

Puffco Connect & Path Browser (app)

Pick an issue

Filtered to the device you chose.

Unable to pair with the app

App does not see the device, or fails to pair.

Tags: Bluetooth, App, Connection Updated 2026-03-07

Unable to connect to device

App fails to connect to paired device

Updated 2026-03-31

Custom heat settings won’t save

If custom heat settings won’t save, it’s often related to account/login sync.

Tags: App, Settings, Profiles Updated 2026-02-10

App opens to Google

Opening the app takes you to the Google home page

Tags: Path Browser Updated 2026-03-31

Troubleshooting steps

Follow the walkthrough with images and video.

Puffco Connect & Path Browser (app)

Unable to pair with the app

App does not see the device, or fails to pair.

Updated 2026-03-07

Step-by-step

Step 1: Soft Reset

Restart your phone, then restart your device by holding down the power button for 25 seconds.

Step 2: Forget Your Device

Toggle Bluetooth off and then back on. Next, remove your device from your phone's Bluetooth Settings. If you're unsure how to do this, please see the applicable video attached to this step.

Step 3: Hard Reset

If steps 1 and 2 do not resolve the issue, perform a hard reset. With the device powered on and in an idle state (no lights illuminated and no heat cycle selected or active), press the button seven times. Wait for the white lights to begin circling, then press the button seven more times.

Step 4: Delete the App

If all other troubleshooting steps have been unsuccessful, please delete and reinstall the app.