{"version":"1.0","generated_at":"2026-05-21T03:29:06+00:00","canonical_url":"https://puffco.link/device-ts/app/app-pair","device":{"id":"app","name":"Puffco Connect & \nPath Browser (app)"},"issue":{"id":"app-pair","title":"Unable to pair with the app","pageTitle":"","summary_plain":"App does not see the device, or fails to pair.","summary_html":"App does not see the device, or fails to pair.&nbsp;","updated":"2026-03-07","tags":["Bluetooth","App","Connection"]},"steps":[{"index":0,"id":"app-pair-step-1","title":"Soft Reset","detail_plain":"Restart your phone, then restart your device by holding down the power button for 25 seconds.","detail_html":"Restart your phone, then restart your device by holding down the power button for 25 seconds.","duration":"","caution_plain":"","caution_html":""},{"index":1,"id":"app-pair-step-2","title":"Forget Your Device","detail_plain":"Toggle Bluetooth off and then back on. Next, remove your device from your phone's Bluetooth Settings.\nIf you're unsure how to do this, please see the applicable video attached to this step.","detail_html":"Toggle Bluetooth off and then back on. Next, remove your device from your phone's Bluetooth Settings.&nbsp;<br>If you're unsure how to do this, please see the applicable video attached to this step.","duration":"","caution_plain":"","caution_html":""},{"index":2,"id":"app-pair-step-3","title":"Hard Reset","detail_plain":"If steps 1 and 2 do not resolve the issue, perform a hard reset. With the device powered on and in an idle state (no lights illuminated and no heat cycle selected or active), press the button seven times. Wait for the white lights to begin circling, then press the button seven more times.","detail_html":"If steps 1 and 2 do not resolve the issue, perform a hard reset. With the device powered on and in an idle state (no lights illuminated and no heat cycle selected or active), press the button seven times. Wait for the white lights to begin circling, then press the button seven more times.","duration":"","caution_plain":"","caution_html":""},{"index":3,"id":"app-pair-step-4","title":"Delete the App","detail_plain":"If all other troubleshooting steps have been unsuccessful, please delete and reinstall the app.","detail_html":"If all other troubleshooting steps have been unsuccessful, please delete and reinstall the app.","duration":"","caution_plain":"","caution_html":""}]}