{"version":"1.0","generated_at":"2026-05-21T03:23:10+00:00","canonical_url":"https://puffco.link/device-ts/new-peak/no-pwr","device":{"id":"new-peak","name":"New Peak"},"issue":{"id":"no-pwr","title":"Not charging or won’t power on","pageTitle":"","summary_plain":"When plugged in the device doesn't light up, and will not turn on when pressing and holding the button.","summary_html":"<span style=\"letter-spacing: 0.16px;\">When plugged in the device doesn't light up, and will not turn on when pressing and holding the button.</span>","updated":"2026-02-10","tags":["Power","Charging","Reset","DoA","No response","unresponsive","No charge"],"escalation_plain":"If your Proxy still isn't charging or powering on please use the button below to file a warranty claim.","escalation_html":"<span style=\"color: rgb(203, 213, 225); letter-spacing: 0.16px;\">If your Proxy still isn't charging or powering on please use the button below to file a warranty claim.</span>"},"steps":[{"index":0,"id":"no-pwr-step-1","title":"Try a different charger","detail_plain":"Swap to a different USB‑C cable and charging brick to confirm it isn’t the cord or charger.","detail_html":"<span style=\"letter-spacing: 0.16px;\">Swap to a different USB‑C cable and charging brick to confirm it isn’t the cord or charger.</span>","duration":"2–5 min","caution_plain":"","caution_html":""},{"index":1,"id":"no-pwr-step-2","title":"Plug in overnight","detail_plain":"If the device still won't power on leave it plugged in for an extended period of time/overnight as the battery may just be fully drained.","detail_html":"If the device still won't power on leave it plugged in for an extended period of time/overnight as the battery may just be fully drained.","duration":"5–10 min","caution_plain":"","caution_html":""}]}