{"version":"1.0","generated_at":"2026-05-21T02:31:15+00:00","canonical_url":"https://puffco.link/device-ts/new-proxy/fw-rec","device":{"id":"new-proxy","name":"New Proxy"},"issue":{"id":"fw-rec","title":"Firmware update failed or device unresponsive after interrupted update","pageTitle":"Failed Firmware Update","summary_plain":"If a firmware update fails or is interrupted the device will remain unresponsive until the firmware is successfully updated.","summary_html":"If a firmware update fails or is interrupted the device will remain unresponsive until the firmware is successfully updated.","updated":"2026-03-06","tags":[]},"steps":[{"index":0,"id":"fw-rec-step-1","title":"Attempt to recover via the App","detail_plain":"Close Puffco Connect (Android) or Path Browser (iOS), then reopen it. Once opened you should be prompted to start the update again.","detail_html":"Close Puffco Connect (Android) or Path Browser (iOS), then reopen it. Once opened you should be prompted to start the update again.","duration":"1–2 min","caution_plain":"While updating do not lock your screen or navigate away from the app.","caution_html":"While updating do not lock your screen or navigate away from the app."},{"index":1,"id":"fw-rec-step-2","title":"Recover via the Debrick Tool","detail_plain":"Android/PC Instructions\nOpen Google Chrome → go to puffco.com/debrick → click Start → select your Peak (it may show up as a 12-character hex name like 0A1B2C3D4E5F) → keep the device close and keep the tab open until it completes.\n\niOS Instructions\nOpen Path Browser (iOS) → go to puffco.com/debrick → click Start → select your Peak (it may show up as a 12-character hex name) → keep Path Browser open until it completes.","detail_html":"Android/PC Instructions
Open Google Chrome → go to puffco.com/debrick → click Start → select your Peak (it may show up as a 12-character hex name like 0A1B2C3D4E5F) → keep the device close and keep the tab open until it completes.
                                                          
iOS Instructions
Open Path Browser (iOS) → go to puffco.com/debrick → click Start → select your Peak (it may show up as a 12-character hex name) → keep Path Browser open until it completes.","duration":"5–10min","caution_plain":"If you can’t see the address bar in Path Browser, turn off Fullscreen Mode in it the Puffco.app settings.","caution_html":"If you can’t see the address bar in Path Browser, turn off Fullscreen Mode in it the Puffco.app settings."}]}