{"version":"1.0","generated_at":"2026-04-07T11:11:38+00:00","canonical_url":"https://puffco.link/device-ts/new-proxy/ovrh-sr","device":{"id":"new-proxy","name":"New Proxy"},"issue":{"id":"ovrh-sr","title":"Solid red light and will not heat up","pageTitle":"","summary_plain":"A solid red light that prevents a heat cycle usually means the device is overheated.","summary_html":"<span style=\"letter-spacing: 0.16px;\">A solid red light that prevents a heat cycle usually means the device is overheated.</span>","updated":"2026-02-10","tags":["Temperature","Over Heat","Overheating"],"escalation_plain":"If the device repeatedly overheats with normal use please click the button below to file a warranty claim.","escalation_html":"<font color=\"#cbd5e1\">If the device repeatedly overheats with normal use please click the button below to file a warranty claim.</font>"},"steps":[{"index":0,"id":"ovrh-sr-step-1","title":"Let it cool","detail_plain":"Set the device down and wait a few minutes. Normal functionality should return once it cools.","detail_html":"<span style=\"color: rgb(203, 213, 225); letter-spacing: 0.16px; background-color: rgb(27, 27, 29);\">Set the device down and wait a few minutes. Normal functionality should return once it cools.</span>","duration":"5–10 min","caution_plain":"","caution_html":""},{"index":1,"id":"ovrh-sr-step-2","title":"Run a heat cycle","detail_plain":"Once the device has cooled, try running a heat cycle again.","detail_html":"<div><span style=\"color: rgb(203, 213, 225); letter-spacing: 0.16px; background-color: rgb(27, 27, 29);\">Once the device has cooled, try running a heat cycle again.</span></div>","duration":"","caution_plain":"Remember: Avoid warm storage and avoid initiating heat-up more than 4 times consecutively.","caution_html":"Remember: Avoid warm storage and avoid initiating heat-up more than 4 times consecutively."}]}