{"version":"1.0","generated_at":"2026-07-06T23:54:19+00:00","canonical_url":"https://puffco.link/device-ts/peak-pro-3dxl/link-rw","device":{"id":"peak-pro-3dxl","name":"Peak Pro 3DXL"},"issue":{"id":"link-rw","title":"Red/white flashing when using the Link","pageTitle":"Link Accessory Chamber Connection Error (Red/White)","summary_plain":"When using the Link, the base gives the red/white connection error.\nThe base may still work with the chamber directly attached, but not when using the Link.","summary_html":"When using the Link, the base gives the red/white connection error. 
The base may still work with the chamber directly attached, but not when using the Link.","updated":"2026-03-04","tags":["Link","Connection","Chamber","Red","White"],"escalation_plain":"1. Test base with just a chamber.\nIf it works, proceed with the next steps, if not, use the button below to file a warranty claim.\n2. Remove the chamber\n3. Delete the Puffco Connect (Android) or Path Browser (iOS)\n4. Reset the base by holding the button down for 25 seconds\n5. Reinstall Puffco Connect (Android) or Path Browser (iOS)\n6. Reattach the link, and attempt to run a heat cycle. If the issue persists please submit a warranty claim using the button below.","escalation_html":"
  1. Test base with just a chamber.
    If it works, proceed with the next steps, if not, use the button below to file a warranty claim.
  2. Remove the chamber
  3. Delete the Puffco Connect (Android) or Path Browser (iOS)
  4. Reset the base by holding the button down for 25 seconds
  5. Reinstall Puffco Connect (Android) or Path Browser (iOS)
  6. Reattach the link, and attempt to run a heat cycle. If the issue persists please submit a warranty claim using the button below. 
"},"steps":[{"index":0,"id":"link-rw-step-1","title":"Update firmware","detail_plain":"Ensure you're on the newest version of the firmware.\nTo update;\n1. Open Puffco Connect (Android) or Path Browser (iOS)\n2. Tap \"Device Settings\" (Gear icon in the top right)\n3. Scroll down to \"Device Info\"\n4. Tap \"Firmware\" (a red 1 indicates an update is available)\n5. Start the update and keep the app open until it finishes","detail_html":"Ensure you're on the newest version of the firmware.
To update;
  1. Open Puffco Connect (Android) or Path Browser (iOS) 
  2. Tap \"Device Settings\" (Gear icon in the top right) 
  3. Scroll down to \"Device Info\"
  4. Tap \"Firmware\" (a red 1 indicates an update is available)
  5. Start the update and keep the app open until it finishes
","duration":"1-5 min","caution_plain":"Keep your phone close to the device; don’t close the app or lock your phone or mid-update. Keep the app in foreground until the update has completed.","caution_html":"Keep your phone close to the device; don’t close the app or lock your phone or mid-update. Keep the app in foreground until the update has completed."},{"index":1,"id":"link-rw-step-2","title":"Clean the connections","detail_plain":"Clean the pins of the Chamber and the Link, and clean the chamber connection point on the base and Link with a cotton swab soaked in 91%+ isopropyl alcohol. Once you've cleaned both, reattach, and attempt to run a heat cycle again.","detail_html":"Clean the pins of the Chamber and the Link, and clean the chamber connection point on the base and Link with a cotton swab soaked in 91%+ isopropyl alcohol. Once you've cleaned both, reattach, and attempt to run a heat cycle again.","duration":"5 min","caution_plain":"","caution_html":""}]}