{"version":"1.0","generated_at":"2026-07-06T23:53:32+00:00","canonical_url":"https://puffco.link/device-ts/peak-pro-3dxl/xl-oob-rw","device":{"id":"peak-pro-3dxl","name":"Peak Pro 3DXL"},"issue":{"id":"xl-oob-rw","title":"3DXL chamber flashes red/white out of the box","pageTitle":"","summary_plain":"A new 3DXL chamber flashing red/white often means the Peak Pro's firmware needs to be updated.","summary_html":"A new 3DXL chamber flashing red/white often means the Peak Pro's firmware needs to be updated.","updated":"2026-02-10","tags":["3DXL","Firmware","Connection"],"escalation_plain":"If you've ensure your firmware is up-to-date and you're still experiencing this issue, please use the button below to submit a warranty claim.","escalation_html":"<span style=\"letter-spacing: 0.16px;\">If you've ensure your firmware is up-to-date and you're still experiencing this issue, please use the button below to submit a warranty claim.</span>"},"steps":[{"index":0,"id":"xl-oob-rw-step-1","title":"Update your Peak Pro firmware [Pt 1]","detail_plain":"Open Puffco Connect (Android) or Path Browser (iOS)","detail_html":"Open <a href=\"https://play.google.com/store/apps/details?id=com.puffco.android\">Puffco Connect (Android)</a> or <a href=\"https://apps.apple.com/app/path-browser/id1519521388\">Path Browser (iOS)</a>","duration":"","caution_plain":"","caution_html":""},{"index":1,"id":"xl-oob-rw-step-2","title":"Update your Peak Pro firmware [Pt 2]","detail_plain":"Tap \"Device Settings\" (Gear icon in the top right)","detail_html":"<span style=\"letter-spacing: 0.16px;\">Tap \"Device Settings\" (Gear icon in the top right)</span>","duration":"","caution_plain":"","caution_html":""},{"index":2,"id":"xl-oob-rw-step-3","title":"Update your Peak Pro firmware [Pt 3]","detail_plain":"Scroll down to \"Device Info\"","detail_html":"<span style=\"letter-spacing: 0.16px;\">Scroll down to \"Device Info\"</span>","duration":"","caution_plain":"","caution_html":""},{"index":3,"id":"xl-oob-rw-step-4","title":"Update your Peak Pro firmware [Pt 4]","detail_plain":"Tap \"Firmware\" (a red 1 indicates an update is available)","detail_html":"<span style=\"letter-spacing: 0.16px;\">Tap \"Firmware\" (a red 1 indicates an update is available)</span>","duration":"","caution_plain":"","caution_html":""},{"index":4,"id":"xl-oob-rw-step-5","title":"Update your Peak Pro firmware [Pt 5]","detail_plain":"Start the update and keep the app open until it finishes.","detail_html":"<span style=\"letter-spacing: 0.16px;\">Start the update and keep the app open until it finishes.</span>","duration":"1-5 min","caution_plain":"Keep your phone close to the device; don’t close the app or lock your phone or mid-update. Keep the app in foreground until the update has completed.","caution_html":"Keep your phone close to the device; don’t close the app or lock your phone or mid-update. Keep the app in foreground until the update has completed."},{"index":5,"id":"xl-oob-rw-step-6","title":"Soak the chamber in 91%+ isopropyl","detail_plain":"If you're still unable to get the device to run a heat cycle, soak the chamber in 91%+ isopropyl for at least 30 minutes, then remove and let it air-dry completely.","detail_html":"If you're still unable to get the device to run a heat cycle, soak the chamber in 91%+ isopropyl for at least 30 minutes,&nbsp;<span style=\"letter-spacing: 0.16px;\">then remove and let it air-dry completely.</span>","duration":"~1 hour","caution_plain":"","caution_html":""}]}