{"version":"1.0","generated_at":"2026-05-21T03:31:41+00:00","canonical_url":"https://puffco.link/device-ts/pivot/ovrh-sr","device":{"id":"pivot","name":"Pivot"},"issue":{"id":"ovrh-sr","title":"Solid red light and will not heat up","pageTitle":"","summary_plain":"A solid red light that prevents a heat cycle usually means the device is overheated.","summary_html":"<span style=\"letter-spacing: 0.16px;\">A solid red light that prevents a heat cycle usually means the device is overheated.</span>","updated":"2026-02-10","tags":["Red","Overheat","Overheating","Temperature"],"escalation_plain":"If the device repeatedly overheats with normal use please click the button below to file a warranty claim.","escalation_html":"<span style=\"color: rgb(203, 213, 225); letter-spacing: 0.16px;\">If the device repeatedly overheats with normal use please click the button below to file a warranty claim.</span>"},"steps":[{"index":0,"id":"ovrh-sr-step-1","title":"Let it cool","detail_plain":"Set the device down and wait a few minutes. Normal functionality should return once it cools.","detail_html":"<span style=\"letter-spacing: 0.16px;\">Set the device down and wait a few minutes. Normal functionality should return once it cools.</span>","duration":"5–10 min","caution_plain":"","caution_html":""},{"index":1,"id":"ovrh-sr-step-2","title":"Run a heat cycle","detail_plain":"Once the device has cooled, try running a heat cycle again.","detail_html":"<span style=\"letter-spacing: 0.16px;\">Once the device has cooled, try running a heat cycle again.</span>","duration":"","caution_plain":"","caution_html":""},{"index":2,"id":"ovrh-sr-step-3","title":"Prevent repeat overheating","detail_plain":"Avoid leaving it in hot places and avoid repeated back-to-back heat cycles.","detail_html":"Avoid leaving it in hot places and avoid repeated back-to-back heat cycles.","duration":"","caution_plain":"","caution_html":""}]}