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Red/white flashing before or during heat cycle (chamber connection error)
When starting, or during, a heat cycle the device begins flashing red/white/red/white and won’t heat up or stops heating unexpectedly.
3 white flashes when trying to initiate a heat cycle
Attempting to run a heat cycle results in the device flashing white 3 times.
Solid red light and will not heat up
A solid red light that prevents a heat cycle usually means the device is overheated.
Firmware update failed or device unresponsive after interrupted update
If a firmware update fails or is interrupted the device will remain unresponsive until the firmware is successfully updated.
Not charging or won’t power on
When plugged in the device doesn't light up, and will not turn on when pressing and holding the button.
Troubleshooting steps
Follow the walkthrough with images and video.
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Firmware update failed or device unresponsive after interrupted update
If a firmware update fails or is interrupted the device will remain unresponsive until the firmware is successfully updated.
Quick actions
- Restart the app
Step-by-step