Select an option below
Pick an issue
Filtered to the device you chose.
Red/white flashing before or during heat cycle (chamber connection error)
When starting, or during, a heat cycle the device begins flashing red/white/red/white and won’t heat up or stops heating unexpectedly.
3 white flashes when trying to initiate a heat cycle
Attempting to run a heat cycle results in the device flashing white 3 times.
Solid red light and will not heat up
A solid red light that prevents a heat cycle usually means the device is overheated.
3DXL chamber flashes red/white out of the box
A new 3DXL chamber flashing red/white often means the Peak Pro's firmware needs to be updated.
Red/white flashing when using the Link
LINK ACCESSORYWhen using the Link, the base gives the red/white connection error. The base may still work with the chamber directly attached, but not when using the Link.
Firmware update failed or device unresponsive after interrupted update
If a firmware update fails or is interrupted the device will remain unresponsive until the firmware is successfully updated.
Not charging or won’t power on
When plugged in the device doesn't light up, and will not turn on when pressing and holding the button.
Device not fully lighting up
Stealth Mode turns off the device lights for discretion. Rapidly click 4 times to toggle it on/off.
3 red flashes during a heat cycle
Device flashes red 3 times during heat up, or during a heat cycle and shuts off.
Troubleshooting steps
Follow the walkthrough with images and video.
Peak Pro 3DXL
Not charging or won’t power on
When plugged in the device doesn't light up, and will not turn on when pressing and holding the button.
Symptoms
No lights when plugged in Won’t power onQuick actions
- Wait 30 minutes to see if device starts to charge
- Try a different USB‑C charger/brick
Step-by-step