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Red/white flashing before or during heat cycle (chamber connection error)
When starting, or during, a heat cycle the device begins flashing red/white/red/white and won’t heat up or stops heating unexpectedly.
3 white flashes when trying to initiate a heat cycle
Attempting to run a heat cycle results in the device flashing white 3 times.
Flashing red after a few sessions
Flashing red shortly into use is often a low-battery warning.
Not charging or won’t power on
When plugged in the device doesn't light up, and will not turn on when pressing and holding the button.
Solid red light and will not heat up
A solid red light that prevents a heat cycle usually means the device is overheated.
Troubleshooting steps
Follow the walkthrough with images and video.
Pivot
Not charging or won’t power on
When plugged in the device doesn't light up, and will not turn on when pressing and holding the button.
Symptoms
No lights when plugged in Won’t power onQuick actions
- Wait 30 minutes to see if device starts to charge
- Try a different USB‑C charger/brick
Step-by-step