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When starting, or during, a heat cycle the device begins flashing red/white/red/white and won’t heat up or stops heating unexpectedly.

Attempting to run a heat cycle results in the device flashing white 3 times.

Flashing red shortly into use is often a low-battery warning.

When plugged in the device doesn't light up, and will not turn on when pressing and holding the button.

A solid red light that prevents a heat cycle usually means the device is overheated.

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Pivot

A solid red light that prevents a heat cycle usually means the device is overheated.

Updated 2026-02-10

Symptoms

Solid red light for several seconds Heat cycle won’t start.

Quick actions

Step-by-step

Step 1: Let it cool

Set the device down and wait a few minutes. Normal functionality should return once it cools.

Step 2: Run a heat cycle

Once the device has cooled, try running a heat cycle again.

Step 3: Prevent repeat overheating

Avoid leaving it in hot places and avoid repeated back-to-back heat cycles.