Puffco logo PUFFCO

What do you need help with?

Step-by-step troubleshooting starts here.

Select an option below

Pick an issue

Filtered to the device you chose.

Red/white flashing before or during heat cycle (chamber connection error)

Open

When starting, or during, a heat cycle the device begins flashing red/white/red/white and won’t heat up or stops heating unexpectedly.

3 white flashes when trying to initiate a heat cycle

Open

Attempting to run a heat cycle results in the device flashing white 3 times.

Solid red light and will not heat up

Open

A solid red light that prevents a heat cycle usually means the device is overheated.

3DXL chamber flashes red/white out of the box

Open

A new 3DXL chamber flashing red/white often means the Peak Pro's firmware needs to be updated.

Red/white flashing when using the Link

LINK ACCESSORY
Open

When using the Link, the base gives the red/white connection error. The base may still work with the chamber directly attached, but not when using the Link.

Firmware update failed or device unresponsive after interrupted update

Open

If a firmware update fails or is interrupted the device will remain unresponsive until the firmware is successfully updated.

Not charging or won’t power on

Open

When plugged in the device doesn't light up, and will not turn on when pressing and holding the button.

Device not fully lighting up

Open

Stealth Mode turns off the device lights for discretion. Rapidly click 4 times to toggle it on/off.

3 red flashes during a heat cycle

Open

Device flashes red 3 times during heat up, or during a heat cycle and shuts off.

Troubleshooting steps

Follow the walkthrough with images and video.

Peak Pro 3DXL

Solid red light and will not heat up

A solid red light that prevents a heat cycle usually means the device is overheated.

Updated 2026-02-10

Symptoms

Solid red light for several seconds Heat cycle won’t start.

Quick actions

  • Let device cool for a few minutes

Step-by-step

Step 1: Let it cool

Set the device down and wait a few minutes. Normal functionality should return once it cools.

Step 2: Run a heat cycle

Once the device has cooled, try running a heat cycle again.